Every customer conversation, one shared inbox.
See messages from all your channels in one list. Reply, assign chats to teammates, add notes and see who the customer is, without switching apps.
Unified inbox
Maya
Where is my order?
Alex
Do you ship abroad?
Sam
Can I book Friday?
Noor
What are your hours?
What the inbox is
The inbox is where your team answers customers. Each customer has one conversation per channel, with their history and details beside it.
Maya Thompson
Where is my order?
Checking that for you.
Thanks!
It ships today.
Find and read conversations
Get to the right chat quickly.
Records
Maya T.
Alex K.
Sam L.
Reply to customers
Everything you need to write a good answer.
Maya Thompson
Do you ship abroad?
Yes! Shipping to Canada takes 6 to 9 days.
And the cost?
$12 under $150, free above that.
Work as a team
Share the work without stepping on each other.
Conversation with Maya
Open
Private note: repeat customer, offer free shipping
Know the customer
Details sit next to the chat, so you never ask twice.
Maya Thompson
Customer panel
Last order: linen set
A conversation in the inbox
Step 1 of 5
Step 1 of 5
A customer writes to your WhatsApp number.
Good to know
- Some features depend on the channel. Templates and calls are for WhatsApp.
- Blocking or pausing AI does not delete anything.
Common questions
Which channels appear in the inbox?
WhatsApp, Instagram, Facebook Messenger, Telegram, TikTok and web chat.
Can my team share chats without clashing?
Yes. You can assign chats, and limit agents to their own assigned chats.
Can I see who the customer is?
Yes. The panel beside the chat shows their details, labels, stage and history.
Can automation and AI reply in the inbox?
Yes, and you can pause them any time to reply yourself.
Answer customers from one place
Connect a channel and your conversations start flowing into the inbox.