Automation
Automate repeat work, build it on screen.
An automation is a set of steps that runs by itself when something happens. Choose what starts it, add steps, and switch it on. No code.
No code needed
Message contains "price"
Reply with the price list
Ask which product
Assign to a teammate
How an automation works
Every automation has a start (what happens), and steps (what Sky Free does next). You drag steps onto a canvas and set each one up in place.
- 1
A trigger starts it
- 2
It checks a condition
- 3
It sends a message
- 4
It updates the customer
Explore what you can do
Pick the event that should start it.
A message arrives
- What it does
- Start when a customer writes to you.
- What you can do
- Start on a keyword, on the first message of a new conversation, or when no other automation matched.
- Example
- A customer types PRICE.
Records
TriggerWhereStatus
Keyword
WhatsAppActive
Comment
InstagramActive
Story reply
InstagramActive
Good to know
- Message steps are specific to each channel, so an automation is built for one channel.
- Some steps, such as WhatsApp calls and payments, are in beta or depend on your plan.
Common questions
Do I need to code?
No. You build automations on a canvas by adding steps.
Can one automation work on many channels?
Each automation is built for one channel because message steps differ between channels.
Can I use AI in an automation?
Yes. You can add an AI reply, or use one of your AI agents.
Can I pause a running automation?
Yes. You can stop one from the inbox.
Build your first automation
Start with one keyword and one reply, then add steps.