An AI agent that talks to your customers for you.
Teach an AI agent about your business, choose where it works, and let it answer questions and take simple actions. It hands over to your team when it cannot help.
AI agent
Where is my order?
From your information
It shipped yesterday and arrives Thursday.
Answers in the customer's language
What an AI agent is
An AI agent is an assistant that replies to your customers in their chats. You decide what it knows, what it may do and where it works. You can test it before customers see it.
AI agent
Do you deliver on Sundays?
Yes, until 4 pm.
Can I talk to a person?
Sure, passing you to Priya.
Explore what you can do
Create the agent, give it a personality and teach it about your business.
Create an agent
- What it does
- Set up an agent with a name, a type and a status.
- What you can do
- Choose a type (support, sales, booking or custom), switch it on or off, and set a priority when several agents could answer.
- Example
- Create a Support Agent for your shop and switch it on.
Store assistant
AI agent
Instructions: answer with our opening hours and delivery times
An AI agent conversation
Step 1 of 5
Step 1 of 5
A customer asks a question in WhatsApp.
Availability and limits
- The number of agents depends on your plan.
- The agent only uses the information and actions you give it.
- Workflows shown in an agent depend on what is available for your channel.
Common questions
Does the agent replace my team?
No. It answers repeat questions. Your team can pause it and take over any chat.
Can I control what it says?
Yes. You write its instructions, add its knowledge and choose its actions. You can also turn on confirmation and guardrails.
Which channels does it work on?
You choose the channels for each agent, including WhatsApp, Instagram, Facebook, Telegram, TikTok and web chat.
Is the AI assistant the same thing?
No. The AI assistant helps you use Sky Free. An AI agent talks to your customers.
Create your first AI agent
Add your business information, test the agent, and switch it on.