Talk to customers on WhatsApp. Let automation do the rest.
Reply to customers, send planned messages and let an AI agent answer common questions. Your whole team works from one shared inbox.
Lumen Support
Business account
Hi! Is my order on its way?
Order shipped
Your order has left our warehouse. Tap below to track it.
Track order
Perfect, thank you!
Anytime!
What you can do with WhatsApp
WhatsApp is where many customers already talk to businesses. Sky Free turns it into a tool your whole team can use.
Answer customers together
Every chat lands in one shared inbox. Give a chat to a teammate, leave a private note, and close it when it is solved.
Send planned messages
Send approved messages to a group of customers for promotions, updates and reminders, now or at a set time.
Answer common questions automatically
An AI agent replies using your own information and passes the chat to a person when needed.
Follow up without lifting a finger
Set up automatic replies and follow-ups that start when a customer sends a keyword or a new chat begins.
Show what you sell
Share product catalogs in the chat and manage orders from the same place.
Take voice calls
Answer WhatsApp voice calls from the workspace where calling is available.
An AI agent that answers for you
The AI agent reads incoming WhatsApp messages and replies using information you give it, like your products, prices and opening hours. If it cannot help, it passes the chat to your team.
- Answers from your own knowledge base, not guesses from the internet
- Replies inside the same WhatsApp chat, so customers see one conversation
- Hands the chat to a person when the question needs one
Example: A customer asks, "Where is my order #1042?" The AI agent looks the order up in your store, Shopify or WooCommerce, and replies with its status, for example that it shipped and when it arrives.
AI agent
Answers from your knowledge
Where is my order #1042?
Checked in your Shopify store
It shipped yesterday and arrives Thursday. Here is the tracking link.
And order #1043?
Checked in your Shopify store
That one is paid and being packed now.
What you can automate
An automation is a set of steps that runs by itself when something happens. You build it on screen, without code.
When
A customer sends the word "price"
Then
Sky Free replies with your price list, or lets the AI agent answer the follow-up questions.
When
A new customer writes to you for the first time
Then
Send a welcome message and assign the chat to the right teammate.
When
A customer answers your questions
Then
Ask for their name and email in the chat and save the answers to their customer record.
When
A customer moves to a new stage, like Paid
Then
Send the next message automatically, such as an order confirmation.
Built for WhatsApp
These are the WhatsApp features Sky Free supports.
Message templates
New template
order_shipped
Your order has shipped. Track it here.
Track order
welcome_offerApprovedback_in_stockPendingfeedback_requestRejected01
Message templates
WhatsApp only lets a business start a chat with pre-approved messages. Create them in Sky Free and see their approval status from Meta.
Autumn offer
Audience: Subscribers
Template: welcome_offer
Today, 5:00 pm
ScheduledSentDeliveredReadReplied02
Campaigns
A campaign sends a planned message to a group of customers for promotions, announcements or reminders. Send now or schedule it, and see who received and read it.
Appointment booking
Book your appointment
Open form
Appointment
Name
Maya Thompson
Date
Fri 12 Sep
Time
10:0011:3014:00Confirm
03
WhatsApp Flows
Collect details with forms that open inside the chat, so customers do not leave WhatsApp.
Shop
Linen set
Ceramic mugs
Wool throw
Order #1042
PaidOrder #1041
ShippedOrder #1040
Delivered04
Catalogs and orders
Add your products, share them in chats, and manage orders from Sky Free.
WhatsApp call
MMaya Thompson
AnswerDeclineRecent calls
Maya ThompsonAnsweredAlex KimMissedSam LeeAnswered05
Voice calls
Take WhatsApp calls from the workspace.
Messages this week
DayWeekMonthSentDeliveredReadReplied06
Reports
See how your messages, campaigns and automations are doing by day, week or month.
Real ways businesses use it
For sales
Answer product questions, share your catalog and follow up with people who showed interest.
For support
Answer common questions automatically and pass harder ones to the right teammate.
For marketing
Send offers, updates and reminders to a chosen group of customers.
For operations
Let automations collect details, update customer records and route chats.
AI and your team, working together
The AI agent handles repeat questions. Your team keeps the conversations that need a person, and can take over any chat at any time.
The AI agent
- Answers repeat questions such as prices, hours and delivery
- Collects details like a name or email
- Passes the chat to your team when it cannot help
Your team
- Handles complicated or sensitive chats
- Sees the full chat history and customer details
- Can take over any chat, at any time
How to get started
- 1
Create your Sky Free account.
- 2
Connect your WhatsApp Business account through Meta's sign-in window.
- 3
Invite your teammates and set what each person can see.
- 4
Turn on your first automation or AI agent, then send your first campaign.
Common questions
Do I need technical skills?
No. You connect your account, then build automations by dragging steps on screen.
Can my whole team use one WhatsApp number?
Yes. All chats for the number appear in one shared inbox, and you decide who can see which chats.
Can I message any customer whenever I want?
WhatsApp only lets a business start a chat with pre-approved message templates. You create and submit them from Sky Free. Once a customer replies, you can chat normally.
Does the AI agent replace my team?
No. It answers repeat questions. Your team can take over any chat at any time.
Start with WhatsApp
Connect your WhatsApp Business account and answer your first customer from the shared inbox.